What should I do if my order is delayed?
We make every effort to ensure your order is delivered on time, however, delays can happen in transit due to circumstances beyond our control.
Our packages are designed to keep your meals at or below refrigerated temperature (41°F) for a minimum of 48 hours but depending on the external temperature, they can stay at or below 41°F beyond that window.
When you receive your package, if the gel packs are at least half frozen and the meals are at or below 41°F they should be safe to consume. We recommend using a food thermometer to take the temperature of one meal. If this is not the case when your order arrives, please discard the meals and reach out to us at support@nurturelife.com